Cross-Functional Quality Engineer
Core
Architecting confidence and leading cross-functional testing strategies for complex AppleCare enterprise systems to safeguard customer experience.
Role type
Senior IC Quality Engineering Lead (Shift-Left & Risk-Based)
Builds
Enterprise-scale testing programs, automation infrastructure, and AI-powered quality workflows for AppleCare services.
Domain
Enterprise Software / Customer Service Operations / Quality Engineering
Required skills
Risk-based testing, Shift-left quality strategy, Test automation, Generative AI/AIML integration, System architecture analysis, Cross-functional leadership, Test planning & execution, Data analytics for quality, Stakeholder influence, Process improvement
Preferred skills
SAP R/3 to S/4 HANA migration experience, Data privacy & regulatory compliance testing (GDPR/PIPL), Global cross-functional collaboration, ISTQB/ASQ certification