AppleCare Technologies Project Manager
Core
Plan and lead complex technical projects to simplify and scale AppleCare enterprise systems, bridging engineering, operations, and business stakeholders.
Role type
Senior IC technical program manager (hardware/service systems)
Builds
Cross-functional systems for Sales, Service, Support, Supply Chain, and Logistics
Domain
Consumer electronics hardware repair, diagnostics, and service operations
Deliverable
production ML models | product features
Required skills
Engineering project management, solution architecture, risk management, change management, stakeholder leadership, technical scoping, resource planning, global program coordination
Preferred skills
Enterprise system implementation (SAP), AI/ML integration, hardware repair domain knowledge, Six Sigma certification
Technologies
SAP, AI/ML, automation tools
Responsibilities
Plan and lead multiple complex technical projects balancing scope, schedule, and budget; Drive technological design from requirements to solution architecture; Lead geographically dispersed cross-functional teams; Partner with data scientists and architects to define requirements for AI/ML and automation; Manage project risk regarding technical dependencies and integration; Facilitate capital planning and strategic roadmaps; Ensure team readiness for system changes via UAT and change management.
