Engineering Program Manager, AppleCare Hardware Testing & Operations
Core
Manage business strategy, readiness, and operations for AppleCare hardware testing labs (EFFA) and New Product Introduction (NPI) early engagement activities.
Role type
Senior Engineering Program Manager (Hardware Testing & Operations)
Builds
Hardware testing lines, NPI early engagement builds, AI/ML data collection tools, and diagnostic systems
Domain
Consumer electronics hardware testing and operations
Required skills
Program management, strategic planning, vendor management, budget oversight, cross-functional leadership, test station architecture expertise, business case development, cost-benefit analysis
Preferred skills
MBA, procurement management, supply chain management, lab management, complex problem solving
Technologies
AI/ML tools, test station architecture, automation tools
Responsibilities
Drive strategic expansion of lab testing scope and new business opportunities; Lead cross-functional discussions to define test coverage and FA requirements; Develop end-to-end lab bring-up plans and qualification strategies; Manage BOM reviews and equipment buy/reuse decisions; Complete budget forecasts for equipment and resources; Provide technical leadership for test station readiness and qualification methodology
Seniority
Senior, hands-on IC with strategic oversight
