Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering
Core
Build and extend GenAI agents and automation to scale incident detection, triage, and resolution for Apple's global retail technology landscape.
Role type
Senior IC Operations Engineer (SRE/AI Engineering)
Builds
Automated operational tooling, GenAI agents, and support systems for Apple Retail and Online Store
Domain
Retail technology, eCommerce, and financial services
Deliverable
production ML models
Required skills
GenAI agent development, incident management, Splunk, root cause analysis, distributed systems debugging, Python scripting
Preferred skills
LLM orchestration, microservices architecture, networking fundamentals, data visualization, ITIL practices, SAP data feed validation
Technologies
ServiceNow, Jira, Splunk, Python, Tableau, Power BI, Git, CI/CD
Responsibilities
Build and extend GenAI agents for automated incident resolution; Investigate and debug complex production incidents in transactional systems; Lead root cause analysis using logs, telemetry, and ML insights; Partner with engineering and business teams on process improvements; Coordinate with global distributed teams; Participate in on-call rotation for critical systems
Seniority
Senior, hands-on IC