Sustaining Product Quality Manager
Core
Own and drive key quality metrics for sustaining programs, partner with OEMs and internal teams to ensure product reliability, and lead investigations into critical quality issues.
Role type
Senior IC sustaining product quality manager
Builds
Sustaining quality programs and product health summaries for Apple devices
Domain
Consumer electronics manufacturing and field quality
Required skills
Quality Engineering, Reliability Engineering, Failure Analysis, Data Analysis, Root Cause Analysis, Contract Manufacturer Management, Field Readiness Planning, Statistical Process Control, Warranty Return Rate Reduction, Technical Failure Replication
Preferred skills
Tableau scripting, JMP scripting, Electronics and mechanical assembly knowledge, OS and test software knowledge, International travel experience, Executive presentation skills, Project Management
Technologies
Tableau, JMP
Responsibilities
Own and drive key quality metrics for all sustaining programs; Lead critical quality issues investigations and technical failure analysis; Drive design, process, and reliability test improvements to improve warranty return rate; Collect and analyze data to identify emerging quality issues; Lead weekly Quality Improvement Forums with multi-functional partners; Provide regular VP level communication of product quality; Develop automated data reporting tools; Conduct periodic reviews of Field/Factory Quality Data with OEM partners; Plan field readiness for new product launches including Early Field Failure Analysis (EFFA).
Seniority
Senior, hands-on IC