AppleCare Technologies Project Manager
Core
Plan and lead complex technical projects to simplify and scale AppleCare enterprise systems, bridging engineering, operations, and business stakeholders.
Role type
Senior IC technical program manager (hardware/service systems)
Builds
Cross-functional systems for Sales, Service, Support, Supply Chain, and Logistics
Domain
Consumer electronics hardware repair, diagnostics, and service operations
Required skills
Engineering project management, solution architecture, risk management, change management, stakeholder leadership, technical requirements definition, global program execution, AI/ML integration, SAP enterprise systems
Preferred skills
Master's in engineering, PMP or Six Sigma certification, enterprise-scale SAP implementation, hardware diagnostics domain knowledge, collaboration with hardware TPM teams