Solutions Architect, AppleCare Diagnostics and Repair
Core
Design, qualify, and implement hardware and software diagnostic and repair tools for Apple's field service events to ensure fast, reliable customer support.
Role type
Senior Solutions Architect (Hardware/Software Diagnostics)
Builds
Diagnostic and repair tools for field service
Domain
Consumer Electronics / Hardware Diagnostics
Required skills
Solutions architecture, hardware/software diagnostics, product development lifecycle, client-server design, qualification planning, risk management, stakeholder engagement, system integration, technical documentation
Preferred skills
Large-scale systems design, performance tuning, validation methodologies, cross-functional project management, complex technical communication
Technologies
Hardware diagnostic tools, software diagnostic tools, client-server architectures
Responsibilities
Translate customer needs into technical requirements for diagnostic tools; collaborate on design and testing parameters; propose and document tool designs; coordinate implementation with cross-functional teams; partner with UX for system integration; develop and approve qualification plans.
Seniority
Senior, hands-on IC
