Voice Engineer

Shanghai, China💼 Full-time🗓 2026-07-29 → 2026-09-28

Core

Lead and operate the Contact Centre Voice Platform (SIP, Session Border Controller, routing) for Apple's Asia Pacific region, ensuring global support and incident resolution.

Role type

Senior IC Voice Engineer (SIP/Contact Centre)

Builds

Contact Centre Voice Platform, Session Border Controller, SIP Routing, SIP Endpoint, Call Recording solution

Domain

Telecommunications, Contact Centre Operations, Voice over IP

Required skills

SIP engineering, Kamailio/OpenSIPS, FreeSWITCH, RTP/TCP/IP/NAT/WebRTC, packet analysis, Linux OS, network infrastructure, QoS, Rules Engines, Session Management, VoIP security

Preferred skills

Mac/macOS familiarity, China/Japan project experience

Technologies

Kamailio, OpenSIPS, FreeSWITCH, NetScout, Linux, Session Border Controller

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About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.