Manager, TechOps / Site Reliability Engineering
Core
Lead a team of TechOps and SRE engineers ensuring the availability, performance, and resilience of Apple's business-critical operational platforms supporting 2.5 billion devices and 6 billion annual support visits.
Role type
Manager, TechOps / Site Reliability Engineering
Builds
Apple's customer support experience, including contact center operations, Genius Bar software, and AppleCare online support platform
Domain
Enterprise technology, customer support systems, high-scale infrastructure
Deliverable
production ML models | infrastructure
Required skills
Site Reliability Engineering, TechOps, DevOps, Infrastructure Engineering, Kubernetes, CI/CD, automation, observability/monitoring, incident management, SLO/error-budget frameworks, GenAI for engineering workflows, global team management, 24x7 on-call planning
Preferred skills
Contact Center platform experience, Retail technology experience, high-availability customer-facing platform experience
Technologies
Kubernetes, CI/CD, observability/monitoring platforms, GenAI
Responsibilities
Lead and develop a team of TechOps and SRE engineers; Provide direct technical guidance on infrastructure design and incident response; Define and drive the team's technical and operational roadmap; Establish governance models and engineering standards; Lead major incident response and post-incident reviews; Champion adoption of GenAI-driven engineering practices; Drive data-driven decision making and SLO tracking; Manage staffing, workload balancing, and 24x7 on-call plans; Hire, coach, and mentor engineers; Act as primary technical liaison with global engineering and business leaders
Seniority
Manager, hands-on leadership
