Quality Engineer

Shanghai, China💼 Full-time🗓 2026-08-18 → 2026-09-28

Core

Build and operate Apple's customer support technology systems, including contact center operations, the Genius Bar software, and the AppleCare online support platform handling billions of visits.

Role type

Senior Quality Engineer (Customer Systems)

Builds

Customer support platforms and contact center technology

Domain

Consumer Technology / Customer Experience

Deliverable

production ML models

Required skills

Test plan development, test framework creation, API testing, automation scripting, debugging, object-oriented design, data structures, algorithms, Gen AI evaluation frameworks

Preferred skills

AEM-based solution testing, Salesforce ecosystem testing

Technologies

Java, Python, JavaScript, SQL, Selenium, Cucumber, Karate, RestAssured, Appium

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About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.