Solutions Architect, Customer Systems
Core
Design and own end-to-end system architecture for AppleCare sales, service, and support platforms serving direct customers, partners, and agents.
Role type
Senior Solutions Architect (Customer Systems)
Builds
Global, business-critical platforms for AppleCare Sales, Service & Support
Domain
Consumer Electronics / Customer Support Technology
Required skills
System design, distributed systems architecture, API contract definition, SLA/SLO definition, technical strategy, cross-functional stakeholder management, production delivery ownership
Preferred skills
Domain expertise in complex business areas, performance monitoring, vendor management, global team leadership
Technologies
Java, Python, SOA, J2EE, Oracle, NoSQL, MongoDB
Responsibilities
Own end-to-end system design for new business initiatives; Define system interfaces and integration patterns; Author design specifications and technical user stories; Lead design reviews on fault tolerance and observability; Present technical strategies to leadership; Serve as technical authority for the domain
Seniority
Senior, hands-on IC
