Program Manager Ownership Operations
Core
Design and launch global retail programs to optimize sales performance and deliver extraordinary customer experiences in Apple Retail Stores.
Role type
Senior Program Manager (Retail Operations)
Builds
In-country systems, processes, and strategic initiatives for product ownership and store operations.
Domain
Retail operations and customer experience
Deliverable
product features
Required skills
Program management, strategic initiative design, cross-functional collaboration, risk mitigation, regulatory compliance, stakeholder influence, analytical problem solving, Mandarin fluency, English fluency
Preferred skills
Global cross-functional leadership, business acumen, data privacy and compliance expertise, ambiguity management, AI tool adoption
Technologies
AI tools
Responsibilities
Create and implement strategic initiatives aligning with Apple Retail priorities; Lead end-to-end program management for in-country systems implementations; Ensure global solutions meet local regulatory requirements; Develop key strategies to drive product ownership and customer experiences; Influence senior leadership decisions on prioritization; Identify and mitigate project risks; Maintain partnerships with senior field leadership through store visits and forums.