ASO Fraud Investigator - Japanese
Core
Investigate online store purchase transactions to detect and mitigate fraudulent activity, connecting with customers to resolve issues.
Role type
Fraud investigator (customer-facing)
Builds
Secure online shopping experience for Apple customers
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Fraud detection, transaction analysis, customer outreach, chargeback handling, trend analysis, Japanese (professional proficiency), English (professional proficiency)
Preferred skills
Analytical thinking, creative problem solving, decision-making under ambiguity, data outlier identification, independent work
Technologies
None stated
Responsibilities
Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity; Obtain additional information through outreach to customers or answering calls; Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions; Analyze, identify, and communicate trends; Research and resolve suspected fraud escalations from various sources
Seniority
Junior to Mid-level, hands-on IC
