Manager, Apple Store Online Digital Program Management
Core
Lead a team of senior project managers to deliver complex, high-impact digital programs for Apple's online retail store and global contact center ecosystem.
Role type
Senior Program Manager (Digital Retail & Contact Center)
Builds
Scalable digital experiences for Voice, Chat, Payments, Fulfillment, and Order Support
Domain
eCommerce, Contact Center Operations, Digital Customer Experience
Deliverable
production ML models | product features
Required skills
Cross-functional program leadership, team development, strategic planning, stakeholder influence, data-driven decision making, complex environment management
Preferred skills
SDLC knowledge, contact center system expertise, risk management, agile methodologies, storytelling
Technologies
Agentic AI, telephony/chat/video systems, payments/financing applications, order management tools
Responsibilities
Lead and develop a team of experienced project managers; Create structure in complex, fast-moving environments; Build trust-based relationships across business, engineering, and operations; Make sound decisions amid uncertainty; Hold teams accountable to high standards of delivery
Seniority
Senior, hands-on IC with team leadership
