Retail Experience Strategist, Agent-to-Agent Commerce
Core
Define the experience strategy for Apple Store Online's emerging agent-to-agent commerce ecosystem, establishing how autonomous agents connect and collaborate to serve shoppers across the full purchase journey.
Role type
0-1 Experience Strategist for Agent-to-Agent Commerce
Builds
Apple Store Online's agent ecosystem and shopper experience standards
Domain
Retail, Digital Commerce, AI Agents
Required skills
Experience strategy, Retail innovation, Service design, Digital commerce strategy, AI literacy, Technical document assessment, Organizational alignment, Executive communication, Storytelling, Stakeholder management
Preferred skills
Retail innovation at scale, A2A protocols, Multi-agent orchestration, LLM-based commerce tools, Strategic foresight, Behavioral economics
Technologies
Keynote, LLM-based commerce tools
Responsibilities
Map the agent landscape and define experience principles for agent negotiation and handoffs; Evaluate agent orchestration models and define experience implications; Establish experience standards for preference, trust, and advocacy when the shopper is an agent; Develop vision/strategy supported by lo-fi experience maps and strategic briefs; Author and present strategies translating agentic AI capabilities into opportunities; Program-manage agent experience initiatives; Collaborate with Engineering, Product, Design, and Marcom; Conduct research on market trends and consumer behavior; Establish baseline performance standards for agent-to-agent commerce; Track progress and maintain execution velocity.
Seniority
Senior, hands-on IC
