Systems Strategist, AppleCare Technologies
Core
Shape enterprise-wide technology and systems decisions to advance AppleCare's strategic objectives and business capabilities.
Role type
Senior IC systems strategist and enterprise architect
Builds
Enterprise architecture frameworks, capability models, and strategic blueprints for AppleCare
Domain
Enterprise IT, Customer Support Technology, Service Operations
Required skills
Enterprise IT strategy, Systems architecture design, Business Capability Modeling (BCM), Agile/DevOps delivery models, AI/ML/Agentic Workflows, Stakeholder influence, Cross-functional leadership
Preferred skills
Architecting technologies in service, sales, and customer support domains
Technologies
AI, Machine Learning, Agentic Workflows
Responsibilities
Evolve technology and systems strategy services; Partner with business teams to identify emerging technologies; Define and maintain the AppleCare Enterprise Architecture framework; Guide strategic blueprints using data and analytics; Maintain architecture artifacts and the Business Capability Model (BCM)
Seniority
Senior, hands-on IC
