Software Engineer (ServiceNow Developer), G&A Solutions Engineering
Core
Design and develop ServiceNow solutions integrating in-house GenAI capabilities into ITSM and HRSD workflows to transform employee interactions with enterprise services.
Role type
Senior ServiceNow Developer (GenAI integration)
Builds
Custom ServiceNow applications, intelligent triage, automated resolution suggestions, and conversational interfaces at Apple scale.
Domain
Enterprise IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) with Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform development, JavaScript scripting, REST/API integration, GenAI/LLM application building, Service Portal development, Flow Designer, Integration Hub spokes
Preferred skills
ServiceNow Certified Application Developer, ATF usage, large-scale infrastructure integration, prompt engineering, UI Builder/Next Experience
Technologies
ServiceNow, JavaScript, REST, API, Service Portal, Flow Designer, Integration Hub, ATF
