WW Business Operations Analytics Manager
Core
Lead the Worldwide Analytics team for Apple's Retail Customer Care, defining measurement frameworks for GenAI performance and driving strategic analysis for global leadership.
Role type
Senior IC analytics leader (people management focus)
Builds
Measurement frameworks for GenAI automation, strategic business narratives, and data foundation modernization
Domain
Retail customer care, Generative AI, global operations
Deliverable
production ML models
Required skills
People leadership, GenAI performance measurement, strategic analysis, cross-functional partnership, data foundation modernization, executive reporting
Preferred skills
Managing managers, automated customer interaction measurement, customer experience analytics, LLM/GenAI productivity, NLP/sentiment analysis, causal inference
Technologies
SQL, Python, Tableau, Snowflake
Responsibilities
Define and own frameworks to evaluate GenAI containment, resolution, and compliance; drive strategic deep dives for product and operations; lead and develop a high-performing analytics team; partner cross-functionally to ensure metric integrity; own the worldwide performance management cadence; drive team contributions to data foundation modernization.
Seniority
Senior, hands-on IC with people management
