Engineering Project Manager- Customer Systems - Support Engineering Solutions
Core
Lead delivery of business applications powering AppleCare's global support operations, enabling millions of daily customer interactions.
Role type
Senior Engineering Project Manager (Customer Systems)
Builds
Business applications for AppleCare support operations
Domain
Enterprise software / Customer support operations
Deliverable
production ML models
Required skills
Cross-functional project leadership, SDLC management, Agile/Scrum methodologies, stakeholder communication, risk management, AI tooling fluency, JIRA/Confluence proficiency
Preferred skills
Enterprise application support experience, PMP/CSM certification, AppleCare process familiarity, AI/ML feature delivery coordination
Technologies
JIRA, Confluence, Smartsheet, LLMs
Responsibilities
Scope projects and manage timelines for business applications, coordinate cross-functional teams, translate business needs into engineering plans, track progress across concurrent initiatives, resolve roadblocks, leverage AI tooling for efficiency
Seniority
Senior, hands-on IC
