Program Manager (Business Operations), Worldwide Sales & Operations Support
Core
Drive continuous improvement strategies for Operations Systems to ensure sustainability, scalability, and optimal performance for Apple's global B2C and B2B channels.
Role type
Senior Program Manager (Business Operations)
Builds
Sustainable and scalable Operations Systems supporting product launch and customer availability
Domain
Supply Chain / Global Operations / Business Process Optimization
Deliverable
production ML models
Required skills
Program management, Operations Order to Cash process expertise, SAP ECC/S4 Hana, AI/ML implementation, Incident management, Cross-functional collaboration, Data analysis, Process improvement, Change management, Executive presentation
Preferred skills
SLA development, SDLC improvement, Business Intelligence, PMP certification, Scrum Master certification, SAP certifications, Matrix organization experience, Global context experience
Technologies
SAP ECC, S4 Hana, AI/ML, Business Intelligence
Responsibilities
Develop production support strategies prioritizing prevention via technology; Implement AI/ML for pattern analysis and execution roadmaps; Manage day-to-day sustaining support (Incident, Downtime, Quarter End); Conduct cross-functional review boards; Incubate new technology and processes; Drive data and process issue resolution through training.
Seniority
Senior, hands-on IC with strategic oversight
