Tableau Developer Analyst, Retail Customer Care
Core
Develop and maintain Tableau dashboards and reporting infrastructure to drive decision support for Retail Customer Care performance metrics.
Role type
Senior IC Tableau Developer Analyst
Builds
Interactive dashboards and reports for contact center performance analytics
Domain
Retail / Customer Care / Data Visualization
Deliverable
dashboards & analysis
Required skills
Tableau Desktop, Tableau Server, Tableau Prep, SQL, Data Visualization, Data Accuracy Verification, Access Strategy Management, Stakeholder Requirement Translation
Preferred skills
Python, Advanced Analytics, Cross-functional Project Management
Technologies
Tableau, SQL
Responsibilities
Create interactive and user friendly dashboards and reports in Tableau Desktop and Tableau Server to provide meaningful insights and telling story that guides decision making; Verify data accuracy and consistency by working closely with data engineers and analysts; Diagnose and resolve any problems related to performance or data issues in datasources, dashboards, or reports; Develop reporting access strategy and implement and maintain user access accordingly to plan
