Retail Online Communications Manager
Core
Lead a globally distributed team to build, scale, and optimize direct-to-customer transactional communications (email, SMS, push notifications) for Apple Retail.
Role type
Senior manager of transactional communications and technical project managers
Builds
Transactional email, SMS, and push notification campaigns for Apple Retail platforms
Domain
Retail technology and customer communications
Required skills
Global team leadership, technical project management, cross-functional translation, strategic presentation, process improvement, distributed team management
Preferred skills
Technical leadership with templating engines (Apache Velocity), PMP/Scrum Master certification, matrixed organizational navigation, brand voice advocacy
Technologies
Apache Velocity, email platforms, SMS gateways, push notification services
Responsibilities
Lead, mentor, and advocate for a globally distributed team of project managers and developers; oversee development and deployment of transactional communications; guide execution across global channels; translate between technical and business teams; present strategic recommendations to leadership; partner on operational feasibility and resource allocation; identify and implement process improvements for scalable infrastructure
Seniority
Senior, hands-on IC with management responsibilities
