Sr. Project Manager - Digital Commerce (ASO)
Core
Lead end-to-end implementation of mid-to-large scale regional and global eCommerce initiatives, rethinking shopping experiences and assisted sales touch-points across the customer journey.
Role type
Senior Project Manager (Digital Commerce)
Builds
Scalable, efficient, and customer-centric processes and technology solutions for Retail Customers and global Call Center networks.
Domain
Digital Commerce / Contact Center Operations
Required skills
Project scope definition, resource forecasting, process mapping, business requirement documentation, technical requirement creation, change management, stakeholder influence, system architecture understanding, cross-functional collaboration
Preferred skills
Hands-on initiative ownership, technical problem solving, global organization experience, Waterfall and Agile methodologies, SAP S4 HANA, AI in contact centers, Genesys routing, order-to-cash processes
Technologies
SAP S4 HANA, Genesys, AI applications, telephony/chat systems, payments/financing applications, workforce management applications
Responsibilities
Lead all phases of projects including scope definition, resource allocation, process mapping, requirement creation, timeline management, testing, cutover, and closeout; Communicate effectively across leadership levels; Build relationships with partner teams to influence portfolio direction; Understand complex system landscapes and influence system architecture; Collaborate with business and technology teams to meet objectives.
Seniority
Senior, hands-on IC
