Sr. Project Manager - Digital Commerce (ASO)
Core
Lead end-to-end implementation of mid-to-large scale regional and global eCommerce initiatives and contact center process re-engineering for Apple's online retail store.
Role type
Senior Project Manager (Digital Commerce & Contact Center)
Builds
Scalable, efficient, and customer-centric processes and technology solutions for the Apple Store Online (ASO) digital experience.
Domain
E-Commerce, Contact Center Operations, Digital Retail
Required skills
Project scope definition, resource forecasting, process mapping, business requirement documentation, technical requirement creation, change management, user/integration/production testing, project cutover, stakeholder communication, system architecture influence, cross-functional collaboration
Preferred skills
Hands-on initiative ownership, technical and analytical problem solving, global organization experience, Waterfall and Agile methodologies, SAP (S4 HANA), AI application awareness, Genesys routing solutions, order to cash processes
Technologies
SAP (S4 HANA), Genesys, AI applications, telephony/chat systems, payments/financing applications, workforce management applications
Responsibilities
Lead all phases of projects including scope definition, resource allocation, process mapping, requirement creation, timeline management, testing, cutover, and closeout; Communicate effectively across leadership levels; Build relationships with partner teams to influence portfolio direction; Understand complex system landscapes and influence system architecture; Collaborate with business and technology teams to meet objectives and simplify solutions.
Seniority
Senior, hands-on IC