Senior Incident Manager
Core
Leading and improving the incident response program for Apple Wallet, ensuring fast, coordinated responses centered on user experience.
Role type
Senior individual contributor incident manager
Builds
Incident response processes, post-incident learnings, and operational improvements for Apple Wallet
Domain
Fintech / Payments infrastructure
Required skills
Incident command, crisis decision-making, stakeholder communication, post-incident review facilitation, root cause analysis, playbook development, cross-functional collaboration, operational metrics definition
Preferred skills
SRE or DevOps background, payments infrastructure experience, global team leadership, high-availability systems expertise, observability platform integration
Technologies
PagerDuty, Slack automation, Datadog, observability platforms
Responsibilities
Serve as Incident Commander on high-severity events, own incident communications throughout the lifecycle, lead post-incident reviews focusing on systemic learning, continuously improve response playbooks and escalation paths, identify and resolve cross-functional gaps in process and tooling
Seniority
Senior, hands-on IC
