Customer Project Manager
Core
Lead customer-facing technical implementation projects for Cisco ThousandEyes, a Digital Experience Assurance platform, from planning through deployment and acceptance.
Role type
Senior IC Customer Project Manager
Builds
Scalable delivery practices and successful customer implementations of ThousandEyes across Cisco's Networking, Security, Collaboration, and Observability portfolios.
Domain
Network monitoring and Digital Experience Assurance
Required skills
Technical project management, IT software implementation lifecycle management, LAN/WAN network environment implementation, cross-functional coordination, project planning and scope definition, stakeholder communication
Preferred skills
Customer-facing technology project management, project scope and resource management, project template creation, multi-team delivery problem resolution
Technologies
ThousandEyes, Cisco Networking, Security, Collaboration, Observability portfolios
Responsibilities
Lead customer-facing technical implementation projects from planning through deployment and validation, Create and maintain project processes and templates, Coordinate engineering, product, support, sales, and partner teams, Present project status and risks to customers and stakeholders, Convert technical requirements into project plans, Track progress through completion
Seniority
Senior, hands-on IC
