Service Delivery Manager, Workplace Resources
Core
Govern FM contracts and drive operational excellence for technical facilities (HVAC, BMS) across Americas West locations, ensuring safe and functional owned and leased workplaces.
Role type
Senior Service Delivery Manager (Facilities/Technical Services)
Builds
Maintenance and lifecycle management strategies for technical assets in data centers, R&D labs, and network facilities.
Domain
Real Estate & Facilities Management (Technical Infrastructure)
Required skills
Facility management, technical project management, contract execution, SLA/KPI management, financial analysis, budget management, asset lifecycle management, business continuity planning, stakeholder alignment
Preferred skills
Multi-site portfolio management, 24x7 data center operations, MEP systems knowledge, sustainability programs, procurement strategy, environmental compliance
Technologies
HVAC, Building Management Systems (BMS), MEP systems
Responsibilities
Govern FM contracts for maintenance and lifecycle management of technical assets; Partner with global teams to deploy Cisco policies for workplace safety; Manage Opex/CAPEX investment plans and prioritize work into projects; Monitor and report on significant events impacting business operations; Own business continuity plans for FM hard services.
Seniority
Senior, hands-on IC
