Quality Analyst
Core
Monitor and evaluate operational performance against quality, productivity, timeliness, and accuracy standards to support process improvement and risk mitigation.
Role type
Quality Analyst
Builds
Operational effectiveness and compliance within assigned business areas
Domain
Financial services / Payment processing
Deliverable
dashboards & analysis
Required skills
Quality assurance, Auditing, Operational controls, Performance metrics analysis, Regulatory compliance, Process improvement, Documentation, Business systems proficiency, Microsoft Office, Analytical problem-solving
Responsibilities
Conduct quality reviews of work to ensure compliance with standards, Monitor performance metrics related to quality and accuracy, Document quality findings and trends for management review, Support coaching and training initiatives with quality feedback, Ensure adherence to internal policies and regulatory requirements, Collaborate with business partners to identify process improvement opportunities
Seniority
Individual Contributor, 2+ years experience