Mutual Funds Specialist 5
Core
Process mutual fund transactions (setups, purchases, redemptions, exchanges) and support shareholders, institutional clients, and broker/dealers via phone with account guidance and investment concept explanations.
Role type
Mutual Funds Specialist (Contact Center)
Builds
Accurate transaction processing and client support for mutual fund accounts
Domain
Financial Services / Investment Management
Deliverable
client delivery
Required skills
Mutual fund transaction processing, customer service, account analysis and correction, regulatory compliance (SEC/STA), investment concept explanation, math skills, computer skills
Preferred skills
Investment industry experience, knowledge of IRA types, understanding of mutual fund performance and portfolio holdings, knowledge of portfolio manager and investment advisor roles
Responsibilities
Process new account setups, purchases, redemptions, exchanges, and account maintenance; Respond to inbound calls providing guidance on account activity; Analyze and correct transactions including trade cancellations and pricing adjustments; Support conversion and liquidation activities; Research and resolve shareholder requests per policy; Explain investment concepts including fund structure, performance evaluation, and IRA types
Seniority
Entry to Mid-level, hands-on IC