Health Research Hub - Client Navigator
Core
Frontline research support and development of a structured, AI-ready knowledge system to enhance the effectiveness of the Health Research Hub.
Role type
Research support and knowledge management specialist
Builds
AI-compatible knowledge repository, researcher profiles, and intake workflows
Domain
Academic health research administration
Required skills
research intake management, knowledge base development, information synthesis, stakeholder engagement, process improvement, ticketing system management
Preferred skills
graduate education in health/information science, experience with modern ticketing systems, familiarity with academic research lifecycles
Technologies
Jira, AI tools, ticketing systems
Responsibilities
Manage research inquiry queue (intake, triage, follow-up, resolution), investigate questions by reviewing documentation and consulting partners, develop and maintain an AI-compatible structured knowledge repository, build relationships with researchers and community partners, collaborate with research support units and library staff, participate in workflow design and tool refinement
Seniority
Mid-level, hands-on IC
