Sr. Systems Analyst - CRM
Core
Subject matter expert for assigned CRM applications, translating operational needs into scalable system solutions and leading enhancements, troubleshooting, and data management.
Role type
Senior IC Systems Analyst (CRM)
Builds
Customer 360 frameworks, complex CRM configurations, integrations with enterprise platforms, and automated reporting/analytics capabilities.
Domain
Enterprise CRM platforms (Salesforce, Dynamics 365, Pega) within mid-to-large organizations
Required skills
CRM configuration, requirements gathering, solution design, complex troubleshooting, data migration, reporting standards, stakeholder partnership
Preferred skills
Enterprise application integrations, data quality governance, Agile/Scrum, mentoring
Technologies
Microsoft Dynamics 365, Salesforce, Pega, Power BI, Tableau, Power Automate, MuleSoft, Boomi
Responsibilities
Design and configure complex CRM capabilities; lead enhancements and project workstreams from design to deployment; provide technical leadership for cross-functional CRM issues; establish data quality and reporting standards; partner with business units to define solution approaches.
Seniority
Senior, hands-on IC
