End User Services Manager, North America
Core
Lead regional End User Services (EUS) delivery and manage a team of desktop support professionals across North America.
Role type
Senior IT Service Delivery Manager (End User Services)
Builds
IT service delivery, executive support, and regional IT operations
Domain
IT Operations / End User Computing
Deliverable
dashboards & analysis
Required skills
IT service management (ITIL), desktop support leadership, Microsoft Intune, SCCM, Azure AD, ServiceNow, PowerShell, GPO management, stakeholder management, budget planning
Preferred skills
ITILv4 certification, manufacturing/R&D environment experience, strategic planning
Technologies
Intune, SCCM, Azure AD, Office365, Windows OS, PowerShell, ServiceNow, NinjaOne, Autopilot
Responsibilities
Lead a geographically dispersed team of desktop support professionals; serve as escalation point for complex issues; ensure adherence to ITIL-aligned processes; partner with global IT teams to implement tools; drive digital transformation and cybersecurity awareness; manage regional IT projects and vendor coordination.
Seniority
Senior, hands-on IC with people leadership
