AV Technical Support Specialist
Core
Provide pre and post sales technical support for commercial screens, media players, and reseller partners via live chat, email, phone, and video calls.
Role type
Technical Support Specialist (Hardware/AV)
Builds
Commercial display solutions and media player platforms
Domain
Commercial AV and SaaS
Deliverable
client delivery
Required skills
hardware troubleshooting, IT support, networking, device connectivity, operating systems, firmware, configuration, remote diagnostics, documentation
Preferred skills
Android, Tizen, webOS, ChromeOS, Linux-based devices, commercial display brands (Philips, Samsung, LG, Sony), Jira, HubSpot, Intercom
Responsibilities
Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform; Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues; Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting; Document issues and resolutions, and escalate complex defects to the engineering team
