Staff Machine Learning Engineer
Core
Building and leveraging cutting-edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive customer service experiences.
Role type
Staff Machine Learning Engineer (Generative AI / Customer Support)
Builds
Intelligent, scalable, and exceptional service experiences using Generative AI, LLMs, and AI agents for Customer Support.
Domain
Travel marketplace / Customer Support / Generative AI
Deliverable
production ML models
Required skills
Large-scale ML system design and development, LLM fine-tuning and optimization, RAG/Search implementation, LLM evaluation and testing automation, feedback-based learning, guardrail design, Agentic AI product development
Preferred skills
Experience with LLM-driven chatbots, deep passion for building efficient and scalable ML-powered products
Technologies
LLMs, RAG, Search, Generative AI frameworks
Responsibilities
Envision, champion, and support the development of novel ML systems and product integrations to solve real-world problems; Work cross-functionally with product, design, and engineering to design and build efficient AI solutions; Learn and share the latest AI/ML technologies with the team.
Seniority
Staff, hands-on IC with strategic ownership
