Clinical Support Expert (Germany)

Germany - Remote🌐 Remote💼 Full-time🗓 2026-09-30 → 2026-10-01

Core

High-level clinical authority resolving complex dental practice cases, coaching support teams, and acting as the liaison between doctors and the lab.

Role type

Senior IC clinical support expert (dental)

Builds

Operational excellence in digital dental workflows for German practices

Domain

Dental industry + digital CAD/CAM technology

Required skills

Complex case resolution, clinical guidance, quality assurance, training and coaching, knowledge base management, cross-functional liaison

Preferred skills

Digital dental lab experience, 3Shape CAD/CAM expertise, German market regulatory knowledge, additional European languages

Technologies

3Shape CAD/CAM, digital dental systems, scan bodies

Responsibilities

Resolve escalated clinical inquiries via phone/chat/video; perform QA reviews of agent work; coach new hires and mentor colleagues; translate clinical feedback into actionable lab outcomes; localize German-language knowledge base articles

Seniority

Senior, hands-on IC

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About Dandy

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.