Austin 02 (IH35/William Cannon) Service - Service Lead - Part-Time
Core
Lead the Central Checkout Department operations, supervising staff, managing customer flow, and ensuring superior customer service.
Role type
Service Lead (Retail Operations)
Builds
Checkout operations and customer service experience
Domain
Retail
Deliverable
product features
Required skills
Team supervision, Cash handling, Inventory management, Customer service, Conflict resolution, Equipment troubleshooting
Preferred skills
Coaching, Suggestive selling, Performance monitoring
Technologies
POS systems, Self-checkout kiosks
Responsibilities
Supervise checkout staff and approve financial transactions, Manage customer traffic flow and staffing levels, Troubleshoot checkout equipment and technology, Coach partners on customer service and sales techniques, Process customer transactions and resolve issues, Maintain inventory and safety standards
Seniority
Entry-level to Mid-level, hands-on IC