Financial Counselor
Core
Works with patients to ensure they meet financial obligations to the health system, handling co-pay collection, financial assistance applications, and billing account management.
Role type
Patient Access Financial Counselor
Builds
Patient payment compliance and cash flow for outpatient mental health services
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
insurance verification, patient registration, financial assistance application processing, billing account management, Medicaid reporting, data compilation for co-pay reporting
Preferred skills
continued education in related field
Technologies
EasyLink, Excellus BC/BS, EEM, ERM Registration
Responsibilities
Develop and maintain co-pay collection processes; meet with patients to discuss financial obligations and payment options; complete Financial Assistance applications; act as a liaison between staff, patients, and Patient Financial Services; update billing accounts with new insurance/demographic information; monitor patient billing accounts to assess payment compliance; identify patients qualifying for Financial Assistance; work monthly Medicaid reports; compile data for co-pay reporting.
Seniority
Mid-level, hands-on IC
