Customer Service Advisor (B2/C1 Dutch) - relocation to Riga, Latvia
Core
Handle customer queries via phone, email, and chat, providing timely resolutions and recording case details in contact center tools.
Role type
Customer Service Representative (B2/C1 Dutch)
Builds
Customer support interactions for end users
Domain
Outsourced customer service
Deliverable
client delivery
Required skills
Dutch (C1), English (B1+), case management, escalation, multi-tasking, shift work adaptability, typing speed (50 wpm)
Preferred skills
computer proficiency, problem-solving, service-oriented mindset
Responsibilities
Handle phone calls with customer queries and provide resolution to end users; Record case resolutions in the contact center tool; Ensure cases are resolved within case life cycle; Escalate priority issues per client specifications; Meet quality standards on all handled contacts; Complete rostered hours; Handle contacts while maintaining targets for response time, handle time, and resolution rate.
Seniority
Individual Contributor