Switchboard Operator
Core
Answering incoming/outgoing/internal calls, prioritizing emergency calls, connecting personnel, and monitoring alarm panels in a healthcare environment.
Role type
Customer service switchboard operator
Builds
Internal and external communication channels for patient and staff access
Domain
Healthcare administration
Required skills
Call management, emergency response coordination, patient information retrieval, computer proficiency, multitasking, clear verbal communication, typing (35 wpm)
Preferred skills
Bilingualism
Responsibilities
Answering and routing calls, monitoring emergency radio and fire panels, providing overhead pages for disaster situations, entering department schedules, providing patient information via computer
Seniority
Entry-level to Mid-level, full-time
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