IT Service Delivery Manager - Manufacturing Operations Systems
Core
End-to-end ownership of service processes and systems supporting Assembly & Test Operations (ATO) manufacturing sites, focusing on standardizing factory-facing processes and ensuring operational stability.
Role type
Principal Systems Analyst / Service Delivery Manager
Builds
Standardized, compliant, and efficient manufacturing services across global sites
Domain
Manufacturing Operations Systems (MOS), Factory Automation
Required skills
Warehouse Management System (WMS) expertise, Oracle eBS expertise, MES/Planning/Scheduling system knowledge, SECS/GEM interface experience, Tableau/Power BI reporting, Change Control Board (CCB) leadership, Major Incident Management (MIM), 8D & Kaizen methodology, Process re-engineering, Gap analysis, Functional design
Preferred skills
Global deployment experience, Cross-functional stakeholder management, High-impact incident-driven environment operation
Technologies
Oracle Fusion EBR, SysAid, SharePoint, Tableau, Power BI, SECS/GEM
Responsibilities
Define and document as-is and to-be MOS system processes and controls, Translate manufacturing needs into business and system requirements, Drive global standardization of ATO/MOS service processes, Lead change management activities through CCB, Support major incident management and escalation readiness, Ensure service KPIs, compliance, and audit readiness
Seniority
Principal, hands-on IC with leadership scope
