Continuous Improvement Specialist (Information Technology Service - Civil Service)
Core
Ensures implementation and effectiveness of department performance, data analysis, and visualization to establish continuous performance and process improvement.
Role type
Continuous Improvement Specialist (Data & Performance)
Builds
Performance reporting environment, data reports, visualizations, and core documentation
Domain
Public Administration / Data Analysis
Deliverable
dashboards & analysis
Required skills
Data analysis, statistics, process improvement, project management, cost-benefit analysis, quality control, value stream mapping
Preferred skills
Agile/Scrum methodology, PMP certification
Technologies
Tableau, Microsoft Excel, Microsoft Access, Microsoft Project, Office 365
Responsibilities
Manage performance alignment to strategic priorities; conduct staff workshops and training; utilize data analysis tools to identify improvement opportunities; develop and document performance manuals; coordinate issuance of survey and evaluation tools; evaluate and prepare data reports and visualizations; manage and design the performance reporting environment.
Seniority
Mid-level, hands-on IC
