Telephonic Critical Support Nurse - Accredo - Work at Home
Core
24/7 telephonic triage and clinical support for patients and clinicians regarding chronic home infusion therapies and life-threatening medication interruptions.
Role type
Senior IC critical care nurse (telephonic)
Builds
Clinical support for home infusion therapy patients and device troubleshooting
Domain
Healthcare / Specialty Pharmacy / Home Infusion
Deliverable
physical/clinical work
Required skills
Registered Nurse (RN) licensure, critical care experience, home infusion therapy expertise, infusion device troubleshooting, medication management, electronic chart documentation
Preferred skills
BSN degree, multistate compact RN license, 5+ years relevant experience
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote), electronic patient charts
Responsibilities
Triage incoming calls from patients and clinicians; intervene in life-threatening medication interruptions; guide users through pump and central line issues; coordinate communication between patients, caregivers, and medical staff; document transactions in electronic charts; identify trends in customer/client contact
Seniority
Senior, hands-on IC