Representative, Customer Service (Pooling)
Core
Answer inbound calls from stores and customers regarding Client Credit Card(s), resolve credit inquiries, and generate additional revenue via retail and product marketing.
Role type
Customer Service Representative (Credit Card)
Builds
Client credit card services and retail credit products
Domain
Financial Services / Credit Cards
Deliverable
client delivery
Required skills
inbound call handling, credit inquiry resolution, problem solving, decision making, sales generation, customer relationship building, computer literacy, phone etiquette, adaptability to change
Preferred skills
college completion (2nd year or Associate), wired internet access (30+ mbps), flexible scheduling, hybrid work setup
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