Middle Market Client Experience Consultant - Cigna Healthcare; Hybrid
Core
Primary day-to-day account management contact for assigned Middle Market clients and broker partners, partnering with Account Executives to support retention, growth, and satisfaction.
Role type
Middle Market Client Experience Consultant (Account Management)
Builds
Client relationships, account strategies, and seamless client experiences across the lifecycle
Domain
Health Insurance / Middle Market
Deliverable
client delivery
Required skills
Account management, consultative guidance, relationship management, operational execution, cross-functional coordination, compliance adherence, administrative process management
Preferred skills
Health industry product knowledge, Salesforce, KnowledgeXchange, Cigna benefits structure knowledge
Technologies
Salesforce, KnowledgeXchange, Microsoft Word, Excel, PowerPoint, SharePoint, Outlook
Responsibilities
Serve as primary contact for assigned clients and broker partners; Partner with Account Executives on retention and growth strategies; Lead client meetings and account reviews; Provide consultative guidance on healthcare trends and benefit programs; Manage client lifecycle activities including onboarding and renewals; Identify and resolve service and operational issues; Coordinate cross-functional teams for alignment; Maintain accurate account documentation and manage commitments.
Seniority
Individual Contributor, Mid-Level