AVP, Digital Contact Strategy
Core
Develop, test, and manage digital contact strategies (email, text, mobile app) for collections across consumer revolving and installment portfolios using advanced analytics and predictive modeling.
Role type
Senior IC analytics strategy lead (collections)
Builds
Digital contact strategies, segmentations, and performance reporting for collections operations
Domain
Consumer finance / Credit risk management / Collections
Deliverable
production ML models | product features
Required skills
Advanced analytics, predictive modeling, data segmentation, statistical methods, strategy development, performance measurement, process optimization, compliance governance
Preferred skills
Collections/recovery strategy in consumer lending, champion vs. challenger testing, CHAID segmentations, advanced SAS/SQL/Data mining
Technologies
SAS, SQL, Python, R, E-Miner, Microsoft Office
Responsibilities
Develop collections contact strategies for digital channels; Develop and validate new segmentations using advanced analytics; Generate data-driven insights for strategy improvement; Drive automation and process excellence initiatives; Partner with Operations, IT, and Compliance to ensure strategy execution and control; Coordinate with Client Managers and Credit teams on strategy impact; Complete regular benchmarking and industry trend analysis.
Seniority
Senior, hands-on IC
