Global Credit Operations- Business Partner & Operations Relationship Manager
Core
Primary liaison connecting business partners with Global Credit Operations teams to resolve cross-functional issues and drive timely resolution.
Role type
Senior Operations Relationship Manager
Builds
Operational efficiency and alignment between business strategies and operations priorities
Domain
Banking / Global Credit Operations
Deliverable
client delivery
Required skills
stakeholder engagement, strategic advisory, cross-functional coordination, escalation management, process improvement, enterprise thinking, issue resolution, priority management, influence without authority, pattern recognition
Preferred skills
Global Credit Operations knowledge, familiarity with LoanIQ, Credit Center, GFS, Alfa, Stucky platforms
Responsibilities
Manage ongoing engagement and communications with designated business partners; Act as a strategic advisor to senior leaders on priorities and risks; Translate business priorities into coordinated cross-functional actions; Own intake and drive resolution for client escalations; Monitor commitments and ensure functional owner accountability; Identify recurring themes to recommend process improvements; Align Business Partner strategies with Operations priorities; Maintain visibility into strategic initiatives and transformation programs; Proactively address misalignment and conflicting priorities; Promote enterprise thinking by leveraging common solutions and best practices.