PSC Regional Manager
Core
Oversee daily operations of a region including supervisors and phlebotomists in patient service centers and client offices, ensuring compliance, productivity, and patient flow.
Role type
Regional Manager (Phlebotomy)
Builds
Patient service center operations and specimen collection services for physician offices and health systems
Domain
Healthcare / Laboratory Services
Required skills
Phlebotomy operations management, team coaching and mentoring, regulatory compliance, financial analysis, inventory management, customer complaint resolution, payroll administration, new site setup, cost control, specimen collection
Preferred skills
Associate degree, advanced phlebotomy experience, supervisory experience in phlebotomy, MS Office proficiency
Technologies
MS Office
Responsibilities
Oversee day-to-day operations of a region including supervisors and phlebotomists, Provide coaching and mentoring to supervisory and phlebotomy staff, Work closely with large accounts to support operational services, Ensure policies and procedures are updated and implemented in compliance with regulations, Monitor monthly productivity and report deviations, Resolve client matters and customer complaints, Ensure patient flow, wait times, and inventory levels are maintained, Complete financial analyses for department positions, Conduct periodic inspections of patient service centers, Perform operational duties such as payroll and scheduling, Manage costs by minimizing turnover and controlling overtime, Assist in setting up new Patient Service Centers, Perform and collect specimens when needed
Seniority
Mid-level, hands-on IC with supervisory responsibilities