Identity Support Associate
Core
Review and process user access requests for clients and internal teams, ensuring accuracy and timely resolution within IT systems.
Role type
Identity Support Associate
Builds
User access management workflows and IT system configurations
Domain
Healthcare IT / Identity Management
Required skills
User access request processing, IT system navigation, Standard Operating Procedure adherence, task distribution, quality review, escalation management, meeting documentation
Preferred skills
Bachelor's degree, mentoring new staff, SOP/WI updates
Technologies
IT Central, SharePoint
Responsibilities
Review User Access Request Forms for accuracy, submit requests in IT Central, manage daily tasks and workload distribution, conduct quality reviews, handle escalations and queries, document meeting minutes, assist in training new staff, update SOPs and dashboards
Seniority
Entry-level, operational support
