Investigator Support Coordinator I
Core
Support investigator sites by managing phone interactions, resolving accession holds, and delivering lab results via phone or fax.
Role type
Entry-level Investigator Support Coordinator
Builds
Lab diagnostic results and workflow support for healthcare providers, researchers, and pharmaceutical companies
Domain
Healthcare diagnostics and laboratory services
Deliverable
client delivery
Required skills
Customer service, phone communication, query resolution, compliance documentation, medical terminology knowledge, computer operations
Preferred skills
Medical Assistant certification, call center experience, healthcare/laboratory experience
Responsibilities
Notify sites of lab results and test cancellations, resolve accession holds and update databases, document service failures, maintain training folders
Seniority
Entry-level, hands-on IC
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