Manager, Client Success
Core
Manage enterprise client relationships, drive retention, and identify growth opportunities within the assigned book of business for a healthcare diagnostics company.
Role type
Manager, Client Success (Enterprise Accounts)
Builds
Retention strategies, growth plans, and service delivery for complex health plan customers
Domain
Healthcare / Diagnostics / Quality Performance Programs
Deliverable
client delivery
Required skills
Strategic account management, client retention, revenue forecasting, cross-functional collaboration, contract and SLA management, stakeholder influence, Salesforce proficiency, quality program knowledge (HEDIS, Medicare Stars, NCQA)
Preferred skills
Executive presence, analytical problem-solving, team leadership, ad hoc travel
Responsibilities
Maintain and enhance client relationships by creating strategies aligned with business objectives; Identify expansion and portfolio performance improvement opportunities; Accountable for client retention and satisfaction; Operate as a consultative partner to enterprise clients; Clear articulation of client goals to internal audiences; Proactive management of enterprise accounts and initiation of strategic discovery conversations; Collaborate cross-functionally to ensure successful service delivery; Demonstrate accountability with contractual obligations and KPIs; Maintain internal reporting in Salesforce; Successfully build and execute an annual retention plan; Lead training for other teams
Seniority
Manager, hands-on IC
